Frequently Asked Questions

How Do I Order?

You can request a quote through our websiteDM us, or fill out this form. Once we receive your request, we'll assign your house a personal Service Rep who'll help process your order.

How do I pay?

Your house's Service Rep will reach out and make sure we have the correct details after we receive your request. We'll send an invoice to your email where you can pay through a secure payment portal. We accept credit card, Zelle, Venmo, and Apple Pay. 

I heard Fratty Bear will include my shirt for free. Is this true? If so, why?

If you're planning the order for your house, we're happy to shoot you your merch for free. We understand that planning an order for the boys can be stressful, so we believe that you deserve a reward for your hard work. Fratty Bear's got your back!

How much does it cost to get a custom design made and how long will it take?

Absolutely nothing. We're happy to work back and forth with you until you and your boys are totally happy with the design. It takes our designer about 2 days to finish your initial concept and 24 hours for each revision requested.

What’s your average turnaround time?

Your merch will arrive on your doorstep two weeks from the day you ordered. Some special processes will take a little longer, but we're happy to work with your deadlines as long as you let us know in advance. If you're in a hurry, we can expedite your order with a 15% fee.

 

How can I check my order status?

We'll send you a confirmation email with a tracking link after you place your order. You can also shoot your Service Rep a text to get an update at any time.

Which other apparel brands do you offer? I don't the see shirts I want on your website.

Of course. We're happy to provide custom apparel for everyone.

The design I want printed has more than 6 Colors. Can Fratty Bear still print my design?

Yes we can! We're able to print with an unlimited number of colors, however that falls under a different pricing bracket. Contact us here or send us a DM on Instagram for a quote.

I want to order shirts for my club/org that isn't part of Greek Life. Can you guys help us out?

We have access to virtually any type of shirt available on the market. We just chose our favorite options in three different price brackets to make ordering easier for you.

How does the Rewards Program Work?

Every time you make a group purchase with us, your house receives one point. Once you've reached orders 2, 5, and 7, we'll hit you up to get your free merch designed. We'll ship your rewards out with your orders.

Do the points on the Fratty Bear Rewards Program ever expire?

Nope! Your house will always keep the progress you've made, no matter how long it's been since your last order.

Can I make a change to my design after I've already placed my order?

Hit us up as soon as you know you want to make a change. If we haven't already started printing your order, we'll be able to update the design.